Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, the item is no longer eligible for refund or exchange. We offer full refund back to the original method of payment for the first 7 days after the purchase. After that we offer store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened.
Several types of goods are exempt from being returned:
- opened or used Items
- Special order items
- Bulbs
- Clearance items
- Sale items
To complete your return, we require a receipt or proof of purchase.
Items are subject to a 20% restocking fee
Refunds
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Shipping returns
To return your product, you should mail your product to: 57 Crescent Blvd. Gloucester City NJ 08030
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In-Store Pickup
Special order items
Order Deposits
We require a 50% deposit for all special order items over $500.00. Items under $500 must be paid in full before placing the order. All deposits are non-refundable once the order has been placed. Verbal agreements to order items are binding, even if a deposit was not given at the time of the transaction.
Late payment Fee
Need help?
Contact us at [email protected] for questions related to refunds and returns.